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Privacy Policy

V-A-L-U Recognition & Reward is a software service business. This privacy policy explains how we use the personal information we collect about you when you use this website or interact with these services.

Your Privacy Matters: V.A.L.U Recognition & Reward is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store and protect your information in compliance with UK GDPR and the Data Protection Act 2018.

1. Introduction

Welcome to the V.A.L.U Recognition & Reward app ("App"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use the App. By using the App, you agree to the practices described in this Privacy Policy.

2. Who We Are

Data Controller: V.A.L.U Recognition & Reward

Contact: privacy@v-a-l-uapp.com

Address: Britannia House, Market Harborough, LE16 7PH

3. Information We Collect

3.1 Information You Provide

  • Contact Information: Name, email address, telephone number, company name, job title
  • Communication Data: Information contained in enquiries, support requests or feedback you send us
  • Marketing Preferences: Your choices regarding how we contact you

3.2 Information We Collect Automatically

  • Technical Data: IP address, browser type, operating system, device information
  • Usage Data: Pages visited, time spent on pages, links clicked, referral sources
  • Cookie Data: Information collected through cookies

4. How We Use Your Information

We process your personal data for the following purposes:

  • Providing Services: To respond to enquiries, schedule demos and provide customer support
  • Communication: To send service-related notifications and updates
  • Marketing: To send promotional materials (only with your consent)
  • Analytics: To understand how our website is used and improve user experience
  • Legal Compliance: To comply with legal obligations and protect our rights
  • Business Operations: To manage and improve our business processes

We process your personal data under the following legal bases:

  • Consent: You have given clear consent for us to process your data (e.g., marketing communications)
  • Contract: Processing is necessary for a contract we have with you
  • Legal Obligation: Processing is necessary for us to comply with the law
  • Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our services)

6. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third parties who provide IT, hosting, analytics and marketing services
  • Business Partners: Trusted partners who help deliver our services
  • Legal Authorities: When required by law or to protect our legal rights

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Enquiry Data: Up to 3 years from last contact
  • Customer Data: Duration of contract plus 6 years (for legal purposes)
  • Marketing Data: Until you withdraw consent or we determine it's no longer relevant
  • Analytics Data: 26 months

8. Your Rights

Under UK GDPR, you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restriction: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@v-a-l-uapp.com

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data:

  • SSL/TLS encryption for data transmission
  • HTTPS enforcement across all pages
  • Strict Transport Security (HSTS) implementation
  • Content Security Policy (CSP) to prevent XSS attacks
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Staff training on data protection

10. International Data Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@v-a-l-uapp.com

Address:
Britannia House
Market Harborough
LE16 7PH

Tel: 01858 467746

13. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO: www.ico.org.uk
Helpline: 0303 123 1113

Transparency Commitment: We believe in being transparent about how we collect and use your data. If you have any questions or concerns, we're here to help.